{"id":206,"date":"2024-12-09T09:24:37","date_gmt":"2024-12-09T09:24:37","guid":{"rendered":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/?p=206"},"modified":"2024-12-11T13:59:35","modified_gmt":"2024-12-11T13:59:35","slug":"la-rcdd-et-les-stages-en-bts-ndrc","status":"publish","type":"post","link":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/2024\/12\/09\/la-rcdd-et-les-stages-en-bts-ndrc\/","title":{"rendered":"La RCDD et les stages en BTS NDRC"},"content":{"rendered":"\n

\u00c9preuve Pratique de RCDD<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

1. Comprendre l\u2019\u00e9preuve RCDD<\/strong><\/p>\n\n\n\n

L\u2019\u00e9preuve de Relation Client \u00e0 Distance et Digitalisation (RCDD) \u00e9value les comp\u00e9tences des \u00e9tudiants en gestion de la relation client \u00e0 distance. \u00c0 travers des situations professionnelles concr\u00e8tes, comme la gestion d\u2019appels, de mails et des r\u00e9seaux sociaux, les candidats doivent d\u00e9montrer leur capacit\u00e9 \u00e0 r\u00e9pondre efficacement aux besoins des clients.<\/p>\n\n\n\n

2. Ma\u00eetrise des outils digitaux<\/strong><\/p>\n\n\n\n

Cette \u00e9preuve int\u00e8gre des outils num\u00e9riques tels que les logiciels CRM et les plateformes sociales. Les \u00e9tudiants doivent prouver leur aptitude \u00e0 utiliser ces technologies, indispensables dans un monde de plus en plus digitalis\u00e9, pour satisfaire et fid\u00e9liser les clients.<\/p>\n\n\n\n

3. Une pr\u00e9paration au monde professionnel<\/strong><\/p>\n\n\n\n

Au-del\u00e0 des comp\u00e9tences techniques, l\u2019\u00e9preuve valorise des qualit\u00e9s humaines comme l\u2019\u00e9coute et la r\u00e9solution rapide de probl\u00e8mes. Elle pr\u00e9pare les candidats aux m\u00e9tiers modernes de la relation client en les familiarisant avec les attentes r\u00e9elles des entreprises.<\/p>\n\n\n\n

En bref, l\u2019\u00e9preuve RCDD est une \u00e9tape essentielle pour r\u00e9ussir dans le domaine de la relation client, en alliant th\u00e9orie et pratique professionnelle.<\/p>\n\n\n\n


\u201cEn cliquant sur ce bouton, vous acc\u00e9derez directement au document listant les comp\u00e9tences \u00e0 acqu\u00e9rir pour l\u2019\u00e9preuve de RCDD.\u201d<\/p>\n\n\n\n

\n
T\u00e9l\u00e9charger ici<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Quel est le coefficient de la RCDD \u00e0 l’examen ?<\/span><\/div>


L\u2019\u00e9preuve de Relation Client \u00e0 Distance et Digitalisation (RCDD)<\/strong> est \u00e9valu\u00e9e avec un coefficient de 4<\/strong><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
\u00a0Quelle est la dur\u00e9e de l’\u00e9preuve pratique de RCDD \u00e0 l’examen ?<\/span><\/div>


La dur\u00e9e de cette \u00e9preuve est de 2 heures<\/strong>, durant lesquelles les candidats doivent d\u00e9montrer leurs comp\u00e9tences.<\/p><\/div><\/div><\/div>\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
En quoi consiste l’\u00e9preuve pratique de RCDD ?\u00a0<\/span><\/div>


Elle consiste en une mise en situation professionnelle pour g\u00e9rer des interactions clients et utiliser des outils digitaux avec des strat\u00e9gies adapt\u00e9es.
<\/p><\/div><\/div><\/div>\n\n\n

<\/div>

\"\"
\u201cLa RCDD m\u2019a appris \u00e0 g\u00e9rer des clients dans des situations r\u00e9elles avec des outils digitaux modernes.<\/em><\/div>
\"\"<\/div><\/div>
Bilal Majri<\/span>Supalta, Lyon<\/em><\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>

\"\"
\u201cJ\u2019ai aim\u00e9 la mise en situation concr\u00e8te de la RCDD, qui simule les d\u00e9fis r\u00e9els de la relation client.\u201d<\/em><\/div>
\"\"<\/div><\/div>
Th\u00e9o Sibourg<\/span>Supalta, Lyon<\/em><\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>
\"\"
<\/em>
\u201cLa RCDD m\u2019a appris l\u2019\u00e9coute active et l\u2019adaptation, des atouts cl\u00e9s pour travailler en entreprise.\u201d<\/em><\/div>
\"\"<\/div><\/div>
Solal Calligarot<\/span>Supalta, Lyon<\/em><\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>
\"\"

\u201cLa RCDD m\u2019a permis de pratiquer la gestion de la relation client avec des outils num\u00e9riques, un atout pr\u00e9cieux pour ma carri\u00e8re.\u201d<\/div>
\"\"<\/div><\/div>
Mouhamed Gueye<\/span>Supalta, Lyon<\/em><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c9preuve Pratique de RCDD 1. Comprendre l\u2019\u00e9preuve RCDD L\u2019\u00e9preuve de Relation Client \u00e0 Distance et Digitalisation (RCDD) \u00e9value les comp\u00e9tences […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[],"class_list":["post-206","post","type-post","status-publish","format-standard","hentry","category-actualite-du-bts"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"\u00c9preuve Pratique de RCDD 1. Comprendre l\u2019\u00e9preuve RCDD L\u2019\u00e9preuve de Relation Client \u00e0 Distance et Digitalisation (RCDD) \u00e9value les comp\u00e9tences […]","_links":{"self":[{"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/comments?post=206"}],"version-history":[{"count":19,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/206\/revisions"}],"predecessor-version":[{"id":246,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/206\/revisions\/246"}],"wp:attachment":[{"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/media?parent=206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/categories?post=206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kellal.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/tags?post=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}